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Wansford Surgery Patient Survey 2014 |
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As part of our efforts to improve our services to patients, the Patients Association has been encouraging patients to give their views about how the practice is doing. We surveyed 206 patients ( 3% or our total population during the four weeks to 15th march 2014) and Summary of key findings - questions and answers shown
Click here to view the full results of the questionnaire
The report submitted to NHS England summarising our the survey processs and action points agreed with PPG
can be downloaded here |
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How helpful do you find the receptionists at the GP surgery?
98% replied very or fairly helpful
2% said not very helpul |
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Very helpful....................................... |
81 % |
Not very helpful.................................. |
2 % |
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Fairly helpful...................................... |
17 % |
Not at all helpful................................. |
0.0% |
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How satisfied are you with the hours that your GP surgery is open?
88% were very or fairly satisfied with opening hours |
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Very satisfied.................................... |
53% |
Fairly dissatisfied................................ |
3% |
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Fairly satisfied.................................. |
35% |
Very dissatisfied................................. |
1% |
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Neither satisfied nor dissatisfied........... |
6% |
I am not sure when my GP surgery is open.................................................. |
1% |
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Please answer the next questions about the last time
you saw a doctor at the surgery. |
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GP appointments are booked to last 10 minutes, although longer appointments can be arranged. Thinking about the last time you saw a doctor at your GP surgery, how good was the doctor at each of the following?
The results indicate over 90% of patients felt quality of care during GP consultations was either very good or good when measured as giving enough time, listening, explaining, caring and taking problem seriously |
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Very good |
Good |
Neither good nor poor |
Poor |
Very poor |
Doesn't apply |
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Giving you enough time |
73% |
21% |
5% |
1.02% |
0% |
0% |
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Asking about your symptoms |
75% |
23% |
3% |
0% |
0% |
0% |
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Listening to you |
75% |
21% |
3% |
0.51% |
0% |
0.51% |
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Explaining tests and treatment |
71% |
19% |
3 % |
0.56% |
0% |
6.18% |
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Involving you in decisions about your care |
69% |
19% |
2% |
1.89% |
0% |
8.81% |
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Treating you with care and concern |
77% |
19% |
4% |
0.52% |
0% |
0% |
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Taking your problems seriously |
75.% |
20% |
4% |
1.05% |
0% |
0% |
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Did you have confidence and trust in the doctor you saw?
99% of patients had definite or some confidence and trust in their doctor |
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Yes, definitely.................................... |
88% |
No, not at all....................................... |
0.52% |
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Yes, to some extent............................ |
11 % |
Don't know/can't say........................... |
0.52% |
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Thinking about the last time you saw a practice nurse at your GP surgery, how good was the practice nurse at each of the following?
The results indicate over 80 % of patients felt quality of care during Nurse consultations was either very good or good when measured as giving enough time, listening, explaining, caring and taking problem seriously |
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Very good |
Good |
Neither good nor poor |
Poor |
Very poor |
Doesn't apply |
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Giving you enough time |
70% |
21% |
3% |
0% |
0.53% |
5.88% |
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Asking about your symptoms |
57 % |
23% |
5% |
0.55% |
0% |
14.29% |
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Listening to you |
62% |
23% |
5% |
0% |
0.54% |
9.24% |
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Explaining tests and treatment |
56% |
24% |
3% |
0.57% |
0.57% |
15.52% |
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Involving you in decisions about your care |
54% |
22% |
4% |
0.6% |
0.6% |
18.67% |
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Treating you with care and concern |
63% |
23% |
3% |
3.26% |
0% |
1.09% |
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Taking your problems seriously |
61% |
21% |
6% |
0% |
0.56% |
11.17% |
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Is it easy to order repeat prescriptions? |
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Yes....... |
97% |
No......... |
3% |
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Do you use the practice website for any of the following: |
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Read about services available in the surgery.............................................. |
32.47% |
Read information for example practice newsletter, Patients Association information, health news...................... |
14.29% |
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To order repeat prescriptions................ |
42.86% |
Making appointments |
10.39% |
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Demographic information about the patients completing the survey: |
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Male...... |
37.06% |
Female.. |
62.34% |
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Age |
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Under 16................... |
0% |
35-44........................ |
7.07% |
65-74........................ |
25.76% |
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17-24........................ |
2.02% |
45-54........................ |
21.72% |
75-84........................ |
13.64% |
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25-34........................ |
9.60% |
55-64........................ |
14.65% |
Over 84..................... |
5.56% |
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Do you consider yourself to have a disability? |
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Yes...... |
16.76% |
No........ |
83.24% |
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Ethnic origin? |
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White British............... |
94.44% |
Mixed (Other).............. |
0.0% |
Asian or Asian British - Bangladeshi................ |
0.0% |
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White Irish.................. |
2.02% |
Black or Black British - African....................... |
0.5% |
Asian Other................ |
0.0% |
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White Other................ |
3.03% |
Black or Black British - Caribbean................... |
0.0% |
Chinese...................... |
0.0% |
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Mixed (White and Black African)............. |
0.51% |
Black Other................ |
0.5% |
Any other ethnic group. |
0.0% |
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Mixed (White and Black Caribbean)......... |
0.0% |
Asian or Asian British - Indian......................... |
0.0% |
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Mixed (White and Asian)........................ |
0.5% |
Asian or Asian British - Pakistani.................... |
0.0% |
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If 'other' please write here |
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How would you describe how often you come to the practice? |
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Regularly................... |
36.87% |
Occasionally............. |
47.98% |
Very rarely................ |
15.15% |
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Are you a carer? |
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Yes................. |
11.05% |
No................... |
88.95% |
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